Choosing the right Customer Relationship Management (CRM) software can be a game-changer for your business. With so many options available, it's important to find one that fits your unique needs. Today, we're taking a closer look at Infor CRM to see if it might be the right fit for you.
Let's dive in!
Introduction: Key Questions to Consider Before Choosing a CRM
Before we get into the nitty-gritty of Infor CRM, let's take a moment to think about what you really need from a CRM. Here are some key questions to consider:
- What are your primary goals for using a CRM?
- How tech-savvy is your team?
- What is your budget?
- Do you need specific integrations with other software?
- How important is customer support to you?
Answering these questions can help you narrow down your options and find a CRM that truly meets your needs.
Quick Recap: Pros, Cons, Who is it for, Best Alternative
Here's a quick overview of what we'll cover in this review:
- Pros: Customizable, robust features, good integration options
- Cons: Steep learning curve, can be pricey, not the best customer support
- Who is it for: Medium to large businesses with complex needs
- Best Alternative: LeadLoft or Close
What is Infor CRM?
Infor CRM is a comprehensive CRM solution designed to help businesses manage their customer relationships more effectively. It offers a wide range of features, including sales automation, marketing automation, customer service, and analytics. Infor CRM is known for its flexibility and customization options, making it a popular choice for businesses with complex needs. Learn more about it here.
Pros of Infor CRM
Let's start with the good stuff. Here are some of the main advantages of using Infor CRM:
- Customizable: One of the biggest strengths of Infor CRM is its flexibility. You can customize it to fit your specific business needs, which is a huge plus if you have unique requirements.
- Robust Features: Infor CRM offers a wide range of features, from sales automation to marketing automation and customer service. This makes it a one-stop-shop for managing all aspects of your customer relationships.
- Good Integration Options: Infor CRM integrates well with other software, including popular tools like Microsoft Outlook and various ERP systems. This makes it easier to streamline your workflows and keep everything in sync.
Cons of Infor CRM
Of course, no CRM is perfect. Here are some of the downsides of using Infor CRM:
- Steep Learning Curve: Because Infor CRM is so feature-rich and customizable, it can be challenging to learn how to use it effectively. This might require a significant time investment for training your team.
- Can Be Pricey: Infor CRM is not the cheapest option out there. If you're on a tight budget, you might find it a bit expensive, especially when you factor in the cost of customization and training.
- Not the Best Customer Support: Some users have reported that Infor CRM's customer support can be hit or miss. This can be frustrating if you run into issues and need help quickly.
Who is Infor CRM Good For?
Infor CRM is a great choice for medium to large businesses that have complex needs and require a high level of customization. If you have a dedicated IT team and the budget to invest in training and customization, Infor CRM can be a powerful tool for managing your customer relationships.
Who Might Infor CRM Not Be Ideal For?
On the flip side, Infor CRM might not be the best choice for small businesses or startups with limited budgets and resources. If you need a more user-friendly and affordable CRM, you might want to look elsewhere. Consider options for small businesses here.
Best Alternative to Infor CRM
If you're looking for an alternative to Infor CRM, here are two great options to consider:
- LeadLoft: LeadLoft is a fantastic option if you're focused on LinkedIn prospecting and outreach. It's user-friendly and offers great features for managing your leads and sales pipeline.
- Close: Close is another excellent choice, especially if you're doing a lot of cold calling. It's designed to make the sales process as efficient as possible, with features like built-in calling and email automation.
For mid-size businesses, explore CRM options here. For enterprise solutions, check here. To understand more about CRM systems, visit this page.
Conclusion: Is Infor CRM Good as a CRM?
So, is Infor CRM a good CRM? The answer depends on your specific needs and circumstances. If you're a medium to large business with complex requirements and the resources to invest in customization and training, Infor CRM can be a powerful tool for managing your customer relationships.
However, if you're a small business or startup with limited resources, you might find Infor CRM to be too complex and expensive. In that case, you might want to consider alternatives like LeadLoft or Close.
If you're considering which CRM to purchase, check out the list of our favorite CRMs here.
